Refund policy
At Drebike, we value your satisfaction and want to ensure that you can make a purchase with confidence. Please read our return and refund policy carefully below.
E-Bikes
- Repair First: If your e-bike has an issue, a certified technician will come to you to try to fix the problem before a return is processed.
- Returns: If the problem cannot be resolved and is considered a serious defect, the e-bike will be collected and replaced as quickly as possible.
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Refunds: Refunds are not offered, except in extreme cases where:
- The e-bike is delivered severely damaged, and
- A replacement model cannot be provided within a reasonable time due to low stock.
In such cases, you are entitled to a full refund.
Accessories
- Accessories (helmets, chargers, locks, or other extras) are final sale.
- No returns or refunds are accepted for accessories.
Return Conditions
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The e-bike must remain in its original condition and must not have been modified or repaired by third parties.
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Misuse, intentional damage, or negligence voids the right to return or replacement.
How to Start a Return
1. Contact us at info@drebike.be with your order details and the issue.
2. A technician will be scheduled to inspect and attempt to repair the bike.
3. If the bike is declared irreparable, we will arrange collection and provide a replacement or refund (if applicable).